Chatbots have been around for some time but are just coming into mainline use on smaller websites. This is really due to lots of innovations in making them more accessible. So a common question that we hear nowadays is “Do I need a Chatbot?”
Well I would say in MOST cases, Yes! I want to address this and the other chatbot related question that I am starting to hear - related to price. More on that later. But first, let’s look at some reasons you may need (or want) a chatbot.
They make your job easier:
One of the biggest reasons you need (or want) a chatbot is to make your job easier. Chatbots can help answer a lot of the questions your potential customers/clients have without you or your staff taking up valuable time answering them. While much of this information is likely on your website already, chatbots save a user from having to search around and can provide the answers in the chat window or direct your website user to that information on your website.
Also, they are timely to use for your clients. They provide the answer very quickly without your client having to pick up a phone or wait on an answer to an email.
They are always on duty:
The wonderful thing about chatbots is that they are on duty 24/7 to answer your client’s questions at any time - and you never have to pay them overtime!
People don’t always work the same hours as you and emergencies don’t always happen when your on duty. Having a well designed chatbot with the right AI to answer questions can you lots without having to hire extra support staff.
They keep you current:
Keeping up with technology can be difficult and costly. Chatbots are a cost-effective way to give your website looking current and they are really the “next necessity in the ever-changing world of digital marketing” (uptickmarketing.com).
They build credibility:
To quote neongoldfish.com - “AI chatbots are often the first interaction a potential customer has with your brand, making it the perfect opportunity to educate the potential buyer about your products and what your services can do for them. Bots really make a positive impression, leading to a powerful bond between the consumer and your brand.”
What about cost?
There are lots of different options available and some are free. Most web developers can offer this service. As a rule there should not be recurring fees but this can vary from provider to provider. The important issue with cost is to have a very clear understanding up front.
At Big Grizzly we offer chatbots with an initial set up fee and then an hourly rate to develop the AI. Based on your needs we can provide a quote prior to commencing work. Contact us today and we can get you more information.